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UK Delivery Information

Information on Eco-Vape Delivery Policies

Eco Vape UK orders are prepared Monday to Friday excluding Bank Holidays. Despatch cut off times are 1pm daily, orders made after this time will be despatched the following day. If an order is placed after 1:00pm on a Friday, it will be processed and despatched on the following Monday. If you have any questions regarding delivery information, feel free to get in touch.

Deliveries to customers will be between 1-3 working days after despatch, although often orders are delivered next day. Our shipping partners deliver orders between Monday and Saturday.  If you have not received your order after 3 working days, please feel free to contact us.

Please note: Northern Scotland and Northern Ireland incur higher charges dues to the high charges to us via our delivery network. These areas also are un-eligible to receive free shipping.

 DPD official courier

Our Shipping Partner is DPD. Most customers will receive an Email message (or SMS) with their relevant tracking info and status updates from DPD after we have despatched your order.

To track your order

You can visit DPD’s official website to track your order by Clicking Here and inserting your tracking number. You will have received your tracking number via email to the email address provided to us when placing your order.

Eco-Vape Delivery FAQs

When will my order be despatched?

Eco Vape UK orders are prepared Monday to Friday excluding Bank Holidays. 

Despatch cut off times are 1pm daily, orders made after this time will be despatched the following day. If an order is placed after 1:00pm on a Friday, it will be processed and despatched on the following Monday.

Can I purchase my order in person?

We have a number of stores around the UK if you would like visit and see our selection of products in person. Click here to go to the store locator. 

Do you offer Next Day Delivery?

All orders (excluding to remote areas* of the UK) are shipped on a next day shipping service. In most cases orders will be delivered 24 hours after despatch however on occasion this may increase due to circumstances beyond our control. 

Please note that is the standard service we offer and there are no other upgraded shipping options. 

This service is free when you spend £20 or more! 

If you order has not arrived after 3 days of despatch of your order, please contact us and we will follow up with our shipping partner  

*Northern Scotland and Northern Ireland

Who will be delivering my order?

DPD official courier

Our Shipping Partner is DPD.

Most customers will receive an Email message (or SMS) with their relevant tracking info and status updates.

How can i track my order?

To track your order

You can visit DPD’s official website to track your order by Clicking Here and inserting your tracking number. You will have received your tracking number via email to the email address provided to us when placing your order.

Where do you deliver?

Eco Vape deliver all over the UK. 

Please note: Northern Scotland and Northern Ireland incur higher charges dues to the high charges to us via our delivery network. These areas also are un-eligible to receive free shipping.

International Delivery

We’re currently unable to offer international shipping due to restrictions on vaping products abroad.

Can I get Free Shipping?

Yes! When you spend over £20 (unless you’re located in remote areas* of the UK) 

*Northern Scotland and Northern Ireland

Do you deliver on weekends?

Unfortunately, we are currently unable to offer weekend delivery. 

We will update our customers when weekend delivery next becomes available!

Questions about your delivery?

If you have any questions please feel free to contact our deliveries department at customer-support@eco-vape.uk or by calling +44 (0) 1773687676

Warranty & Returns

All batteries and charging cables have a 30-day warranty, which covers the component parts of the device. This does not include accidental damage or improper use or charging of the device.

This warranty does not cover tanks, atomisers, coils & damage resulting from improper use or use of Eco-Vape’s products with other suppliers’ parts.

All atomizer heads/coils/disposable vapes are sold as a single use product, the life of the atomizer/coil/batteries are dependent on numerous factors and averagely have a lifespan of 1 day to 4 weeks, they are however covered by our DOA (dead on arrival) warranty. This means that we can only replace atomiser/coils if installed on the day of purchase by a trained staff member and are shown faulty at that point.

E-liquids and disposable vapes are consumable products and cannot be exchanged or refunded once purchased. We can only replace disposable vapes if they are opened in store and shown to be faulty at that point.

We advise electronic cigarette users not to store their e-cigarettes/batteries with metallic, magnetised or electronic transmitting devices such as keys or mobile phones.

Purchasers should be aware that our electronic cigarette batteries and coils, although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependent on usage.

If you have any complaints or queries, please contact us at customer-support@eco-vape.co.uk

Questions about our warranty & returns?

If you have any questions please feel free to email customer-support@eco-vape.uk or call +44 (0) 1773687676

FAQ

Last updated: 18th October 2023

1. These terms and conditions tell you about the legal terms and conditions which apply to your purchase and use of Eco Vape Ltd gift cards.

2. These terms apply to pounds sterling gift cards purchased online at Eco Vape’s website (www.eco-vape.co.uk) In-Person either at one of the official Eco Vape Stores, or at a trade event / show.

3. Eco Vape Ltd reserves the right to update and change the terms and conditions of our gift cards at any time. This does not affect your legal rights. Use of your gift card constitutes acceptance of our Terms and Conditions and we therefore recommend you read them. It is your responsibility to check these gift card terms from time to time to ensure you are aware of any changes which may have been made. Eco Vape Ltd gift cards remain the property of Eco Vape Ltd who maintains the right to cancel the card in its sole discretion in situations where it is deemed necessary to do so (such as to comply with applicable laws including but not limited the UK Age restriction for the purchase of tobacco products or as a result of circumstances beyond its control).

4. The value of your Eco Vape Ltd gift card can be redeemed online only at www.Eco-vape.co.uk provided the gift card is redeemed within the redemption period. Gift cards are not redeemable within any of our physical stores.

5. The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card.

Validity

6. Your Eco Vape Ltd gift card will note the validity period on the back. Please note that use outside of the date printed will not be authorised.

7. A Gift Card expires automatically once its balance has been exhausted.

8. Gift Cards may be used to pay for the whole or any part of an in-store purchase or online order. However you may not split the gift card across mutable transactions, and can only be used In full at use. I.e. you can not use your card to only deduct £1 from your order total if your gift card has £3 on it.

9. Only one gift card may be used per online order.

Lost/ Stolen/ Damaged

10. You are solely responsible for the safe keeping and security of your gift card following delivery. In cases where your Eco Vape Ltd gift card is lost or stolen, Eco Vape Ltd is unable to replace or reimburse the remaining balance on a card. Eco Vape Ltd cannot be held responsible for any of the balance lost on a Eco Vape Ltd gift card as a result of theft fraud or damage. Eco Vape Ltd cannot be held responsible for any unauthorised use where the card number and has become known to another party.

Crediting a Eco Vape Ltd gift card

11. Please retain an expired gift card should you wish to return your purchase. Any goods paid for using a gift card that are subsequently returned for a refund will be credited to the original gift card or in the event that you have discarded or misplaced your original card, issued on a new Eco Vape Ltd gift card. For returns where part payment was taken from a gift card, the refund will be credited to your gift card in the first instance.

12. If a partial refund is made for any purchase using a Eco Vape Ltd gift card and another method of payment, then any refund amount owing will be credited to the Eco Vape Ltd gift card in the first instance.

13. If the total to be refunded is more than originally paid by Eco Vape Ltd gift card, then any remaining refund balance will be refunded to the other method of payment used by you (i.e. debit/credit card or cash).

Data Protection

14. Personal data relating to your purchase or use of a gift card will be used in accordance with current applicable data protection and privacy legislation and the our privacy policy which can be found at: https://www.eco-vape.co.uk/privacy-policy-2/

Governing Law and jurisdiction

15. These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

How to use an Eco Vape Stores Loyalty Card

  1. Vist an Eco Vape Store. Find your nearest using our store locator here. (Excluding Arnold Location)
  2. Once you have selected your items, at the checkout request a Loyalty card. 
  3. Each Purchase you will redeem points 1 point per £1 spent
  4. Once your purchase is complete your account will automatically update with the new points. 
  5. On your next visit you may request the shop staff check how many points you have accrued. 
  6. Once you 100 points you can exchange these for £5 off your next purchase of E-Liquids.
  7. Simply present your card at your next purchase and request your points are used as part or full payment on the order. 

Terms And Conditions

Last updated: 16th November 2023

1. These terms and conditions tell you about the legal terms and conditions which apply to your purchase and use of Eco Vape Ltd loyalty cards.

2. These terms apply to pounds Loyalty cards given Eco Vape’s Stores. In-Person either at one of the official Eco Vape Stores, or at a trade event / show.

3. Eco Vape Ltd reserves the right to update and change the terms and conditions of our loyalty cards at any time. This does not affect your legal rights. Use of your loyalty card constitutes acceptance of our Terms and Conditions and we therefore recommend you read them. It is your responsibility to check these terms from time to time to ensure you are aware of any changes which may have been made. Eco Vape Ltd loyalty cards remain the property of Eco Vape who maintains the right to cancel the card in its sole discretion in situations where it is deemed necessary to do so (such as to comply with applicable laws including but not limited the UK Age restriction for the purchase of tobacco products or as a result of circumstances beyond its control).

4. The value of your loyalty card points can be redeemed in-store only (Excluding Eco Vape Arnold Location) provided the gift card is redeemed within the redemption period. 

5. The balance cannot be exchanged for cash or redeemed against the purchase of a gift card.

6. You will earn Points on every purchase where the loyalty card is presented. Eco Vape cannot add additional points to card where the card was not present at purchase. 

7. The exchange rate of these points currently stands at 100 points = £5 GBP. Eco Vape reserves the right to change the exchange rate of these points at any time. Any changes will be reflected in these terms. 

8. Deductions using points can only be used against select products. Eco Vape Reserves the right to change which selection of products are ineligible to receive such discount.  

Validity

9. Loyalty Cards may be used to pay for the whole or any part of an in-store purchase. However you may not split the points across multiple transactions, and can only be used In full at use. I.e. you can not use your card to only deduct £1 from your order total if your gift card has £3 on it.

10. Only one loyalty card may be used per online order.

11. From time to time, some products may be ineligible to receive a discount through the points accrued on the loyalty card. This will be at Eco Vape’s Discretion and will be noted at point of purchase. 

Lost/ Stolen/ Damaged

12. You are solely responsible for the safe keeping and security of your loyalty card following delivery. In cases where your card is lost or stolen, Eco Vape Ltd may be unable to replace or reimburse the remaining balance on a card. Eco Vape Ltd cannot be held responsible for any of the balance lost as a result of theft fraud or damage. Eco Vape Ltd cannot be held responsible for any unauthorised use where the card number and has become known to another party.

Crediting an Eco Vape Ltd loyalty card

13. If a partial refund is made for any purchase using a Eco Vape Ltd loyalty card and another method of payment, then any refund amount owing will be credited to the Eco Vape Ltd loyalty card in the first instance.

14. If the total to be refunded is more than originally paid by Eco Vape Ltd loyalty card, then any remaining refund balance will be refunded to the other method of payment used by you (i.e. debit/credit card or cash).

Data Protection

15. Personal data relating to your purchase or use of a loyalty card will be used in accordance with current applicable data protection and privacy legislation and the our privacy policy which can be found at: https://www.eco-vape.co.uk/privacy-policy-2/

Governing Law and jurisdiction

16. These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Age Verification FAQ

Why have we added age verification to Eco-Vape.co.uk?

As a seller of nicotine-containing products, we are required by law to complete our own due diligence to ensure our products do not fall into the hands of minors.

Who collects my information for this?

We have integrated a system from AgeChecked for this. AgeChecked takes the information inputed to create you order (name, email, phone, address) to cross-reference with public data.

What information is collected?

Predominantly it is just the information you have inputed to create your order (name, email, phone, address). However, if this is not sufficient to match your info with a data set, we will need you to provide further information. If this is also insufficient, AgeChecked will request either a copy of your driving license or passport.

Does it cost anything?

There is no cost to you for using this age verification process.

How does it work?

1. Make your Order and go to checkout. You can log in, register, or skip using an account at this point.

2. Proceed to enter your billing and shipping details, remembering to input your phone number for delivery. Accept the terms and conditions and proceed.

3. You will be taken to the payment provider of your choice.

4.  After payment, you will be taken back to our site for the age verification system to run the check. You will see the working icon from AgeChecked showing it is attempting to verify your age with the available data.  

5. If we cannot verify you at this point your order will be put on hold. Please contact customer-support@eco-vape.co.uk with a copy of your ID and we can manually verify you and get your order moving again. 

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